Refund policy

At Studio POPPING, all our jewellery is crafted with the utmost care and love. We sincerely hope you are completely satisfied with your purchase. If, for any reason, you are not, the following conditions apply:

Returning jewellery
For purchases of non-customised or non-personalised jewellery made through our webshop, a statutory 14-day cooling-off period applies from the day you receive your order. Within this period, you may return the product and receive a full refund.

Please note that the item must be returned unused, undamaged and in its original packaging. The costs for return shipping, as well as any additional shipping and customs fees, are at your own expense. We strongly recommend returning your order with insured shipping. Please be aware that we are not responsible for any loss or damage during the return shipment.

We also cannot refund international customs duties and taxes. For more information about reclaiming international customs duties and taxes, please contact your local customs office. Studio POPPING will only cover the return shipping costs if the return is the result of an error on our part.

It is the customer’s responsibility to provide the correct shipping address when placing an order on www.studiopopping.com. If a package is returned to Studio POPPING due to an incorrect address provided by the customer, any additional shipping fees incurred will be the customer’s responsibility.

Would you like to request a return? Please contact us within 14 days of receiving your order via info@studiopopping.com, and we’ll be happy to assist you.

Exceptions: personalised or custom-made jewellery
Jewellery that has been specially designed, personalised (for example with an engraving) or custom-made for your size, unfortunately cannot be returned. These pieces are made exclusively for you and are therefore exempt from the statutory right of withdrawal. This is always clearly stated on the relevant product pages in our webshop.

Exchanges or store credit
Would you prefer to exchange your item or receive a store credit? Feel free to let us know — we’re happy to think along with you. Exchanges are possible within the same 14-day period, provided the jewellery is unused and undamaged.

Questions?
If you have any questions about your order, the return process or if you’re unsure whether your item is eligible for return, please don’t hesitate to contact us at info@studiopopping.com. We’ll be glad to assist you personally.

Repairs
We offer free repairs or replacements for faulty items within 3 months of purchase. Please contact info@studiopopping.com, including your name, order number and a photo of the damage. If the item has been damaged by the customer, a fee will be charged for this service. Contact info@studiopopping.comfor a repair quotation. We reserve the right to decline unreasonable repair requests.